If you are looking to make a PCP claim against Black Horse, you can do this yourself by following the steps below. With the FCA stating that the average compensation to motorists across PCP car finance products is around £829 per vehicle, it is essential to make your application as early as possible to improve your chances of being successfully paid out.
If you would like to work with a professional team of solicitors, you can check your eligibility with Claims Bible below who operate on a no-win, no-fee basis.
How to make a car finance claim against Black Horse Finance:
Step 1: Check whether your agreement could have been mis-sold
Start by finding your PCP agreement paperwork, including your finance agreement number, vehicle registration and any emails or letters from the dealership. Most PCP claims relate to undisclosed commission arrangements, where the dealer may have increased the interest rate to earn more commission from the lender. Agreements taken out between April 2007 and November 2024 are eligible.
Step 2: Submit a complaint directly to Black Horse
You can raise a complaint directly through the complaints section on the Black Horse website. Explain why you believe the finance may have been unfair or mis-sold and provide as much information as possible about the agreement. Black Horse also allows customers to request information about whether commission was attached to their PCP deal. You do not need to use a solicitor or claims management company to make the complaint.
Step 3: Wait for the FCA review and compensation decision
The Financial Conduct Authority has temporarily paused the normal complaint handling process while it finalises the motor finance compensation scheme. Black Horse has confirmed that responses to many commission complaints are currently delayed until at least 31 May 2026. Once the FCA rules are fully implemented, lenders will begin reviewing complaints and paying compensation where appropriate.
What is the eligibility for a PCP car finance claim with Blackhorse?
You may be eligible to make a claim if you took out a PCP agreement through Black Horse and the dealership received commission without properly explaining it to you. Many claims involve discretionary commission arrangements, often called DCAs, where dealers could influence the interest rate on the finance agreement.
Eligible agreements must have been taken out between April 2007 and November 2024.
You could also have grounds for a complaint if affordability checks were poor, important information was unclear, or you were pressured into taking finance that was unsuitable for your circumstances.
You can still be eligible for a claim even if you no longer own the vehicle or have already finished paying the agreement.
You will need to provide:
-Car reg number
-Proof of payment (old bank statements)
-Original car finance agreement (only if you have it)
How much compensation could I get from a mis-sold Blackhorse car finance claim?
Compensation amounts vary depending on the size of the finance agreement, the interest charged and the type of commission arrangement involved. Some customers may only receive a few hundred pounds, while others could receive several thousand pounds if they paid significantly inflated interest over a long agreement term.
Reports linked to the FCA review suggest average payouts may be around £829 per agreement, although there is currently no guaranteed figure.
Compensation could include refunded interest, additional statutory interest and adjustments for unfair commission payments. The final structure of payouts will depend on the FCA compensation scheme and how lenders calculate consumer losses.
At the moment, no lender can confirm exact payout amounts until the FCA process is fully completed.
How long does a Blackhorse car finance claim take to payout?
Under normal rules, lenders usually have eight weeks to respond to a complaint. However, the FCA has paused that requirement for many PCP commission complaints until at least 31 May 2026.
Once the pause ends, Black Horse will begin formally reviewing complaints and issuing final responses. Payments could then follow later in 2026 depending on how quickly the industry-wide compensation scheme is implemented.
For straightforward cases, compensation may arrive within a few months after the review process begins. More complex complaints could take longer, especially if they are referred to the Financial Ombudsman Service.
Is there a deadline for making a PCP claim against Blackhorse finance?
The final deadline to submit a mis-sold car finance complaint under the FCA scheme is August 31, 2027. However, the FCA recommends acting by June 30, 2026, to receive compensation and a response from your lender more quickly
In general, financial complaints are usually subject to limitation periods, so delaying unnecessarily may create problems later if rules change. Submitting a complaint now can help ensure your case is already registered while the FCA process develops.
Can I make a claim against Blackhorse myself without a solicitor or claims company?
Yes. You can make a PCP finance claims against Black Horse yourself and many people choose this option because it avoids fees.
Black Horse has specifically stated that customers do not need a claims management company to submit a complaint. The process is designed so consumers can contact the lender directly using an online form or written complaint.
You should include your agreement details, explain why you believe the finance was unfair and request that the lender investigates whether commission affected your agreement.
If your complaint is rejected later on, you can still escalate the matter to the Financial Ombudsman Service without paying a solicitor.
What fees do claims management companies take for handling a PCP claim?
Claims management companies usually charge a percentage of any compensation you receive. Fees commonly range between 20% and 36%, sometimes with VAT added on top.
This means a successful claim worth £2,000 could leave you paying £400 to £600 in commission. Some firms also include cancellation charges or administration costs in their contracts.
Because of these deductions, many consumers choose to complain directly to Black Horse instead. The FCA has repeatedly said the compensation process should be straightforward enough for customers to handle themselves without professional representation.
Can I make a PCP claim against Blackhorse without paperwork?
Yes, it is possible to make a mis-sold car finance claim against Blackhorse even without the exact car finance agreement. To be able to process your application further, you will require your car registration of the vehicle you purchased with Blackhorse and any proof of payment, which can often be found on previous bank statements.
