Company Name: Rydal Group
Website: https://rydalgroup.co.uk/
Year Founded: 2008
Founder: Steffan Dancy
The What?
Managed IT support allows businesses to put all their IT requirements to an expert third party, so that they receive quality support for things like customer services, IT infrastructure management, cyber security support, service integration and management. This allows a company to free up their own resources, rather than managing these capabilities in-house. By working with experts, they should experience better margins, reduced downtimes and lower risks of cyber threats and interruptions.
The Who?
Rydal Group was founded in 2008 by Seffan Dancy who from humble beginnings, started working from home offering mobile airtime and BT line rental to small businesses. Today, the company has won awards including winner of “Most Trusted IT & Communications Company 2023” by SME News 2023 and a Finalist in ‘SME Of The Year’ by the British Security Awards 2023.
The technology partners that Rydal uses to power their telecoms and systems including Daisy, Datton, LG, SWYX, Opus Energy and more. Rydal Group made an exciting acquisition earlier this year, with the purchase of My Communications Ltd in Cambridge.
The Why?
Rydal founder Dancy explains his pursuit of service excellence, which is key to the growth and success of any business. The growth for improvement is never ending and feedback is always welcome to help the company improve its service quality and its proposition to its customers.
The How?
Rydal Group has expanded its service offering to include cyber security, energy and cloud computing. Some of their most established services include:
Managed IT Support - Rydal can manage your entire IT infrastructure from their location, so you have sophisticated communications, cloud backup, phone networks, servers and cyber security without storing any of the hardware or having to do any of the maintenance. Their expertise minimises any downtime and is designed to be highly cost-effective for firms of all sizes.
Remote Working Solutions - Rydal can set up your team to work fully or partially remotely with all the key technology to make it as productive and efficient as though you were working in the real office. Through a combination of advanced desk phones, removable tablets and business communication apps, this takes remote and flexible working to a new level and legitimises the process for your employees.
Business Phone Systems - Rydal offers line and call plans with very competitive rates and plans - with rates up to 60% cheaper than using BT. The team can kit out your company with professional landline, VOIPs and business mobiles, which are linked and integrated with different technologies to provide a seamless transition across the entire company. Within this service includes the use of virtual numbers, inbound numbers and contact centre phone systems.
